Chatt Sewer UI Support

Found a problem with the extension or have a suggestion? Let me know what you tried and what happened.

Report an issue or share feedback on GitHub

Please leave out account numbers, payment details, passwords, and other sensitive information, including in screenshots.

Something not working?

Turn off the enhanced interface using its in-page control, or disable the extension in Chrome, and try the original portal. If the problem only happens with the extension on, report it above. You can keep using the original portal with the extension off.

Chatt Sewer UI supports desktop Chrome and Chattanooga’s sewer portal only. Changes to the portal can affect how the extension works.

What does “Not confirmed” mean?

After you change your account’s paperless billing or automatic payment preference, the extension may be unable to verify that the portal saved the change. You may need to reload the extension or portal before you can try again or confirm the change. Check the original portal if you are unsure whether the change was saved.

Why does my balance say “Unavailable”?

The extension may be unable to read a valid balance from the portal. This does not mean your balance is zero. Turn off the enhanced interface and check the original dashboard before making a payment.

Questions about your account, bill, payment, or sewer service?

Chatt Sewer UI is an independent project, unaffiliated with the City of Chattanooga or the portal provider. I can help with the extension, but cannot access your account, resolve billing issues, or process payments.

For official account, billing, or payment help, contact your servicer through the original portal or the contact details on your bill. For Chattanooga sewer billing questions or sewer service issues, call 311 or (423) 643-6311. See the City’s sewer customer service page for more information.